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Page last modified:
25/1/12 3:27pm

Web & Email FAQ

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 I am using Mozilla in Linux and cannot connect outside UCC?

From the Mozilla menu, select Edit Preferences.

Double-click on Advanced then click Proxies. Ensure that the automatic proxy configuration is selected and that it points to csproxy.ucc.ie:80

If not, please amend and restart Mozilla.

If the problem persists, please contact the CS Helpdesk by emailing help@cs.ucc.ie. Alternatively, please call to the Helpdesk (room G22 on the ground floor of the Kane Building). Opening Hours: 11:00am - 12:30pm (Mon-Fri)& 2:30pm - 4:30pm (Mon-Thurs).

 I am using Mozilla Mail in Linux and cannot receive or send email?

From the Mozilla menu, select Edit Preferences.

Double-click on Mail and Newsgroups, then click on Identity. Ensure that your name and email address are inserted here.

Click on Mail Server and ensure that that your username is correct and the outgoing SMTP server is smtp.student.cs.ucc.ie.

Double-click on imap.student.cs.ucc.ie on the Incoming Mail Server section for imap (or pop.student.cs.ucc.ie for pop). Ensure that your username is inserted correctly. If not, please amend as necessary and restart Mozilla.

If problem persists, please call to the CS Helpdesk (room G22 on the ground floor of the Kane Building). Opening Hours: 11:00am - 12:30pm (Mon-Fri)& 2:30pm - 4:30pm (Mon-Thurs).

 I am using Internet Explorer in Windows 2000 and cannot connect outside UCC?

Internet Explorer preferences are centrally managed and it is possible that the problem may be specific to a PC.

To assist us, please check if you can connect to www.cs.ucc.ie and note the exact error that appears.

You should then notify the CS Helpdesk by emailing help@cs.ucc.ie stating your username and problem details.

If it is not possible to send email, please call to the CS Helpdesk (room G22 on the ground floor of the Kane Building). Opening Hours: 11:00am - 12:30pm (Mon-Fri)& 2:30pm - 4:30pm (Mon-Thurs).




 What email is available to me and how do I access it?

Squirrelmail is available at https://www.cs.ucc.ie/squirrelmail. Log in using your Unix username and password.

Squirrelmail can be used from any platform, from work or home. It is IMAP (server) based with ssl encryption.

 How do I block SPAM / junk mail ?

The Computer Centre (CC) currently filters all incoming mail, from outside UCC, for spam. If a message is found to be spam it is marked as such by inserting the text '**SPAM?**" at the start of the subject line.



If you want to have these messages automatically moved out of your Inbox, please follow the procedure below.



In your home directory there is a file called .procmailrc. You need to add the text below to this file. It is important that you add it exactly as shown.



# rule to catch CCs 'Subject: **SPAM**'

:0:

* ^Subject: [*][*]SPAM[?][*][*]

spam



Save the file and exit.



Also, in your home directory there should be a file called .forward. If it doesn't already exist, you should create it by typing "vi .forward". This brings you straight into the file for editing. You need to add the line below to this file.

"| exec /usr/bin/procmail"



Monitor the 'spam' email folder in your home directory to ensure that spam is being caught. It is important to check the spam folder occasionally as no automatic filter is perfect and there is a slight risk that a valid email message may be flagged as spam.



After monitoring the spam folder for a period you may be satisfied that you are not getting 'false positives'. At this stage, you can configure your email to dump the messages flagged "spam" instead of saving them to your spam folder.



To do this, you simply edit the .procmailrc file in your home directory. The new text should be "/dev/null" instead of "spam", i.e., replace the text your added in the first step with:



# rule to catch CCs 'Subject: **SPAM**'

:0:

* ^Subject: [*][*]SPAM[?][*][*]

/dev/null





If you have difficulty with this procedure, please contact help@cs.ucc.ie.

 How do I make public_html documents available on the Internet?

Your public_html folder is located in your home directory. To allow your documents to be read on the Internet, you must give access to others to read your files within this directory. For example:

rwxr--r-- index.html means that index.html is readable by "group" and "others"

rwx------ index.html means that index.html is readable only by the owner (you) and nobody else.

To change these permissions, you should ssh to cosmos and log on with your Unix username and password. Then cd to your home directory/public_html.

To give access permissions on files do the following:
chmod o+r index.html
OR
chmod 744 index.html

Both commands give others read permission on the file. The only difference is the format of the command, the second version is numeric format.

To give access permissions on a complete directory do the following:
chmod -R o+rx directory-name (give others read and execute permissions)
OR
chmod -R 755 directory_name (give others read and execute permissions)


If this does not work, check the permissions on your public_html directory. It should have read and execute permissions for others, if you want your index.html to be read automatically. If the permissions are incorrect, you need to change them as follows:
chmod 755 public_html
OR
chmod o+rx public_html

If there is still an problem, do the following:
cd (this brings you to your home directory)
cd .. (this brings you up one level)
ls -ld username

Your username directory should appear as:
drwx--x--x username-dir

If it does not, then your public_html directory will not be accessible to others. To rectify this problem, do the following:
chmod g+x o+x username-directory (gives execute permissions to others)
OR
chmod 711 username-directory

After applying these changes, if there is still a problem, please contact the CS Helpdesk. Email help@cs.ucc.ie stating your username, the problem and how you have tried to fix the problem.

**N.B**. Be careful with these permissions because you may cause security problems for yourself and others by giving global write access to your files.

More information on the chmod command can be found in:
http://unixhelp.ed.ac.uk/CGI/man-cgi?chmod

Information on other Unix commands is available at http://unixhelp.ed.ac.uk/

 Proxy Error, the proxy server could not handle your request ... Document contains no data

To remedy this problem, go to the Tools menu on your browser.

Select Internet Options and click on the Advanced tab.

Scroll down to the HTTP 1.1 section and ensure that the option "Use http 1.1 through proxy connections" is checked.

Click OK and reload the page.

 what is the proxy server for use on UCC wireless network

what is the proxy server for use on UCC wireless network



Use Pac file setting

http://wpad/wpad.dat

 How do I restrict access to contents of public_html to UCC

.htaccess for Restricting to UCC IP Addresses



This FAQ is based on http://www.uwo.ca/its/doc/manuals/network-policy/node48.html#uwo-only.



To do this restriction, login to student.cs.ucc.ie and change your directory to the one that you want to restrict, for example



cd public_html



and then create a file with the following contents called

.htaccess





AuthUserFile /dev/null

AuthGroupFile /dev/null

AuthName ExampleAllowFromUWO

AuthType Basic





order deny,allow

deny from all

allow from 143.239





 My mail is not working in squirrelmail, and the bar graph on left hand side is showing as 100% full in red?

When you log in to Squirrelmail (www.cs.ucc.ie/squirrelmail), the graph on the left-hand side indicates how much space you have remaining in your home directory.

If the bar graph is over 90%, then you need to clear some data out of your home directory because this may impact your logging on to your PC and receiving mail.

 Squirrelmail running slowly?

If you find Squirrelmail is slow to open and is slow to use, your mailbox probably needs to be reduced in size. The larger the mailbox, the longer it will take to open. You should ensure that all unnecessary/old mail is deleted on a regular basis. This will maintain Squirrelmail at a reasonable speed and also ensure that you are able to access new mail reliably.

 I am an undergraduate student, how do I set up email access from an email client?

If you are using pop, insert "pop.student.cs.ucc.ie" as your incoming server.

If you are using imap, insert "imap.student.cs.ucc.ie" as your incoming server.

For outgoing email, insert "smtp.student.cs.ucc.ie" as your outgoing server.

Please note that, for security reasons, outgoing server access is only operational from within college.

 Firefox cannot connect outside UCC

Open Firefox. Click the Tools Menu and select Options.

When the Options Panel opens, select General in the left-hand pane.

Near the bottom right of the General tab, click Connection Settings.

In Connection Settings, select Manual Proxy Configuration.

Check the box for "Use the same proxy for all protocols".

In the first line (HTTP Proxy) enter:
csproxy.ucc.ie

and in the port box enter:
80

This should automatically fill down to all options except SOCKS.

Click OK, and OK again to exit the Options Panel. Firefox should now work properly.

 How to fix the error “Firefox is already running”

If you receive the error "Firefox is already running”, it is likely that Firefox is already running but not responding.

To open a new window, you must first close the existing Firefox process or restart your system.

You then need to find your Firefox profile at
~/.mozilla/firefox/[Profile name]/

Inside your .mozilla directory tree, there will be a lock file and a .parentlock file. You must delete both of these files to allow Firefox to run correctly.

 what are the student wireless proxy settings in UCC

Wireless proxy settings



student wireless proxy setting in mozilla

use setting : use pac file

http://wpad/wpad.dat





The wireless proxy of wgb is

http://-proxy:80



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